Information
and
Policies
Our policies are made to protect our clients, their precious jewelry, and ourselves. We believe in exceptional craftsmanship and customer service.
If for any reason you need help, don't hesitate to contact us!
Manufacturer's Warranty
What is Covered
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All repairs and resizing within 90 days of purchase.
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Correction of any manufacturing defects.
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Professional cleaning and inspections (excluding shipping).
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Our current timeline for repairs is 1-2 weeks from when I receive your piece, depending on the complexity of the repair.
What is Not Covered
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The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, PH of skin, or bathing.
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If your piece's repair needs fall beyond normal wear and tear, such as wearing your piece to the gym, gardening, etc.
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The warranty is void if you take your piece to another jeweler for resizing or repair work.
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Center stones are not guaranteed underneath this warranty and are highly recommended to be insured by a third-party like Jewelers Mutual.
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Theft and loss is not covered on any of my pieces. Please insure your pieces upon receiving them!
Returns, Refunds and Cancellations
Each piece of jewelry I sell is hand crafted, made to order, and is uniquely designed. I do not accept returns or exchanges on any of my pieces, especially custom or personalized merchandise (custom, sized and engraved pieces).
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THE ONLY EXCEPTION for returns is if the piece is delivered in poor condition, or is not as described in the listing. Please read the descriptions of the piece carefully before making your purchase. Do not hesitate to contact me if you have any questions or concerns!
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Please confirm appropriate sizing for rings prior to placing an online order.
All normal wear and tear repairs are covered within the first 90 days of purchase (not including insured shipping). Please refer to our limited manufacturer warranty above. Ring sizing tools are available for purchase on our Jewelry Care page.
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Any returned merchandise must be unused and unworn, in the original condition and in the original box; along with the certificates, warranty cards and explanation booklets intact. Debit and credit purchases will only be refunded on the original card. Gift card purchases will be issued a merchandise credit only. Gift cards are not redeemable for cash. Shipping charges will not be refunded.
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Nearly every piece we make is made-to-order. When an order is placed, I purchase the necessary materials and begin working to complete it ASAP. If you wish to cancel a non-custom order, please be aware that there is a 20% restocking fee to help cover my costs. Non-custom orders must be canceled within 3 business days of the order being placed in order to receive the partial refund.​ Please contact me ASAP via email at bling@exodusgoldsmiths.com to begin the cancellation process.
Custom Design
Design Contract
I require that clients read our Terms and Conditions and sign a legally binding contract before I begin working on your piece. I also require a non-refundable 50% deposit to help cover cost of supplies and labor. Custom orders and Heirloom Redesigns are non-refundable.
Please email me at bling@exodusgoldsmiths.com with any questions!
Payment Plans
and
Gift Cards
We are proud to offer monthly payment plans through Affirm AND PayPal!
PayPal: Choose PayPal at checkout and select "Pay Monthly". You will get a payment plan decision in seconds based on your credit score, and you're good to go!
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Affirm: Fill your cart with whatever sparkly item you desire! Then click "Check Out". Fill out your contact information, and proceed to "Payment". There will be an option for Affirm. Follow the rest of the instructions for checkout! It's that easy!
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Gift cards are available from $200 to $2000. An Exodus Goldsmiths gift card never expires and can be redeemed in person or at exodusgoldsmiths.com. All gift certificates are non refundable and cannot be replaced if lost, altered, damaged, or stolen. Gift cards are not redeemable for cash and are non-transferable. The use of the gift card constitutes the acceptance of these terms and conditions.
Production Time
I make every effort to process orders as fast as possible. Since I'm a small, independent business and each piece is made by hand, and made to order, please allow:​
- 1-4 weeks for production time for necklaces, gemstone rings, earrings, and bracelets.
- 3-8 weeks for production time for engagement rings.
-Custom Designs and Heirloom Re-Designs take 4-6 weeks to complete.
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Orders placed over the weekend will not be processed until the following Monday. Your purchase will ship as soon as it is completed, and you will receive an email notifying you that it has shipped. If your order is time sensitive, please do not hesitate to contact me and I will do everything I can to accommodate you!
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Shipping
All orders are shipped via FedEx or UPS with tracking, signature required, and delivery confirmation. Please contact me if you have any special shipping or gift wrapping requests. Exodus Goldsmiths is not liable for any lost, stolen or unclaimed packages, please be sure your shipping situation is safe and secure to ensure smooth delivery. I am also not responsible for incorrect addresses. I ship to the address provided at checkout, unless requested otherwise via email. I am not responsible for replacing packages marked as Delivered by the courier.
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I make every effort to process orders as fast as possible. Since I am a small business and each piece is personally made by my hands, please allow 3-8 weeks for production time. Please refer to our Production Time policy above for more information. Orders placed over the weekend will not be processed until the following Monday. Your purchase will ship as soon as it is completed, and you will receive an email notifying you that it has shipped. If your order is time sensitive, please contact me and I will do everything I can to accommodate your request!
Wholesale
I am currently accepting new proposals for any fine jewelry stone setting, casting cleanup, etc. that your company may need! I have a private and fully functioning studio in San Diego, California. I do not offer in-house castings, but I do casting clean up, polishing, repairs, stone setting, etc.
Please note that I do not work with base metals, vermeil, alternative metals (tungsten, steel, titanium, etc.), or gold filled materials.
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Please email me with any questions or completed proposals at bling@exodusgoldsmiths.com
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I'm proud to be a member of the JBT! The Jewelers Board of Trade® is a not-for-profit, member-owned association, whose mission is to promote the welfare of our membership and the jewelry industry overall by obtaining and delivering accurate business, credit, and trade data, offering effective collection services, and providing education on evolving industry trends.
FAQ
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Q:I have an antique ring from my Grandmother. Can you use the center stone in a new ring?
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A: YES! I specialize in heirloom redesign. I will inspect the stones and determine if the condition is such that it can be taken out of the old setting and set into a new design. Please visit my Heirloom Redesign page for more information!
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Q: Do you have a store near me?
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A: No, I are currently exclusively online. If you live in the San Diego area, we may be able to meet in person for a private consultation. Every piece is made to order, and we order diamonds and precious metal as-needed to make our pieces, so we do not usually keep a live inventory.
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Q: Are your stones ethically sourced?
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A: Absolutely. The majority of the diamonds I use are lab-created, so you always know that they are conflict-free. For our natural stones, we work exclusively with suppliers who abide by the Kimberly Process. My standards are high and we are not willing to compromise on ethics that for the sake of convenience or price. Head over to the Morals & Ethics page for more information!
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Q: If I purchased a stone from another company, will you set it in one of your pieces?
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A: No, I do not work with stones purchased from other companies. I have no way of verifying where the stone originated from or if the stone is what you believe it to be. My insurance company will not cover loss or damage to a stone I did not supply. However, if it is an antique or heirloom diamond or gemstone I may be able to work with it!
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Q: Do make custom pieces?
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A: YES! Just fill out the form on my Bespoke Design page and I'll get back to you ASAP about designing a completely unique piece for you. With every custom design, I require a 50% non-refundable deposit and a signed Custom Design Contract before I begin working on it. Custom pieces are non-returnable or refundable under any circumstances.
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Q: Do offer payment plans? I can't afford to pay the full balance up front right now.
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A: I am proud to offer monthly payment plans through PayPal and Affirm! If you view any of my website listings, there will be an estimated APR% and monthly payment amount to preview. To apply for the payment plan, choose PayPal or Affirm at checkout and select "Pay Monthly". You will get a decision in seconds based on your credit score, and you're good to go! Please send me an email at bling@exodusgoldsmiths.com if you have any questions. In extenuating circumstances we may be able to accommodate a unique payment plan request, but only with 50% non-refundable deposit and a signed legal contract.
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Get In Touch
Monday-Friday 9:00am-5:00pm
Saturday/Sunday: Closed​
Based in San Diego, California.
Serving clients worldwide.
858-285-4646
